Refund policy
Last Updated: September 1, 2026
Malinda Beauty currently ships orders within the United States only.
We aim to process and ship orders promptly and provide customers with clear shipping information before completing a purchase.
Order Processing
Orders are generally processed within 2–5 business days after payment has been successfully authorized and the order has been received.
Orders are generally processed Monday through Friday, excluding U.S. federal holidays and other days when our fulfillment operations are closed.
Orders placed on weekends or holidays may begin processing on the next business day.
During holidays, promotions, product launches, or periods of unusually high order volume, processing may take longer.
Shipping Time
After an order has been processed, standard delivery is generally estimated at:
5–7 business days
The estimated delivery time is not a guaranteed delivery date.
Actual delivery times may vary because of carrier delays, weather, holidays, address issues, transportation disruptions, or circumstances outside our reasonable control.
Shipping Charges
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
If we offer free shipping, the applicable eligibility requirements will be displayed on our website or during checkout.
U.S. Shipping Only
Malinda Beauty currently ships orders to addresses within the United States.
We do not currently offer international shipping.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice that your shipping address is incorrect, contact us as soon as possible at:
We will attempt to correct the address before the order is shipped where possible.
However, we cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.
Order Tracking
When tracking is available, tracking information will be provided after your order has been shipped.
Tracking information may take some time to become active after the carrier receives or scans the package.
Delayed Shipments
If your shipment is delayed, please first check the tracking information provided by the carrier.
If your order appears to be significantly delayed, contact:
We will work with the applicable carrier to investigate the shipment where appropriate.
Lost Packages
If a package appears to be lost during transit, please contact us with your order number.
We may work with the shipping carrier to investigate the shipment and determine an appropriate resolution.
Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around your delivery location.
- Check with household members or other authorized recipients.
- Check with neighbors or building management where applicable.
- Review the carrier's delivery information.
- Contact the carrier if necessary.
- Contact Malinda Beauty if the package remains missing.
We may request additional information before determining an appropriate resolution.
Damaged Shipments
If your package arrives visibly damaged or a product inside the package is damaged, contact us at:
Please provide your order number and photographs of the package and product when possible.
Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, contact us promptly at:
Please provide your order number and details of the issue.
Delivery Estimates
All delivery times provided by Malinda Beauty are estimates and are not guaranteed unless expressly stated otherwise.
Malinda Beauty is not responsible for carrier delays or events outside our reasonable control, including severe weather, natural disasters, transportation interruptions, government actions, carrier disruptions, or other unforeseen circumstances.